Customer Complaint Procedure

We hope you will never have reason to complain about our services, but if you do we will try our best to rectify any issues. Once we have received a complaint, we aim to review and respond to it with an email within 48 hours

 

Via email

We always try and get back to you within 24 hours

Send your email to

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Quick Info

The Financial Conduct Authority (FCA) does not regulate some forms of buy to lets, commercial mortgages, secured loans, unsecured loans, bridging loans, trusts, overseas mortgages, and conveyancing or debt management.

You should not apply for an amount that you cannot comfortably afford to repay now and in the future to avoid the possibility of legal action.

Any property used as security, which may include your home or business (incl operating premises), may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

Rolling out secured platform in phases (6 phases remaining). Report bug.

UK's 24/7 Direct Financing Hub

Not all our loans require a collateral - But if your loan requires one, any property used as security (which may include your home or pensions and/or business assets, or personal guarantees) may be repossessed if you do not keep up repayments on a loan or any other debts secured on it. Our Repayment Assistance Programme is available to qualified borrowers only.
 
 
Please note that there have been an increasing number of attempts to defraud Sikamaster clients. Please take every necessary measure to ensure that your account information is secure! Learn more.